Philippine city has dedicated team to respond to Facebook comments

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Naga City, the Philippines, has set up an office to look after its Facebook profile, monitoring the page and downloading comments so that residents’ concerns can be used in decision-making processes, said John Bongat, Mayor of the city. “We actually established an office - the City Events, Protocol and Public Information Office - to administer Facebook and download all the comments for appropriate action,” he said. The team responds to posts and messages “on a daily basis”, and the government includes these inputs in its decision-making.

Read the story by Medha Basu in FutureGov.

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